This website is operated by CITTA UMBRELLA COMPANY (SHEN ZHEN) LIMITED, the organization responsible for personal information processed through the website and related inquiries. Address: No. 39, Longfeng Road, Xinsheng Community, Longgang Subdistrict, Longgang District, Shenzhen, Guangdong, China. Contact: citta@citta.com.tw.
Information you provide
Our inquiry form asks for your name, company, email address and product category. Phone or WhatsApp details and a message are optional. Your message may include quantities, delivery requirements, artwork or other project information. Please do not send sensitive personal information or information about others unless you are authorized to share it.
Website and inquiry records
Inquiry records may include your selected language, landing page, inquiry page, referring page and campaign tags, alongside your submitted details. Website hosting and security services may process technical records such as IP address, browser details, access times and errors to deliver the website and prevent misuse.
How information is used
We use inquiry information to review requirements, respond to questions, prepare quotations, arrange samples and follow up on the related business discussion. Technical and usage information helps us operate, secure and improve the website. Where applicable law requires a legal basis, processing may rely on steps requested before a contract, contractual or legal obligations, legitimate business interests where permitted, or consent where required. The inquiry checkbox concerns handling your inquiry; it is not a subscription to unrelated marketing or consent to analytics cookies.
Who may receive information
Information may be handled by CITTA personnel involved in your inquiry and by service providers supporting website hosting, inquiry storage, email delivery, security or analytics. It may also be disclosed where required by law. As CITTA operates internationally and uses external services, information may be processed outside your country, including in China. Applicable transfer requirements and safeguards depend on the service and jurisdiction; contact us for information relevant to your request.
Cookies, analytics and external services
The website uses Google Analytics 4 to understand visits, traffic sources and interactions. This service may use cookies or similar identifiers and process device and usage data. The current website can start analytics after a page interaction or a short delay; the inquiry checkbox does not control it. You can manage or block cookies in your browser and use Google’s Analytics opt-out tools where supported. Blocking cookies may not prevent every technical request. External services, such as videos or WhatsApp links, may process data when loaded or used under their own privacy notices. Google privacy information: https://policies.google.com/privacy.
Retention and security
Retention depends on the purpose of the record, the status of the inquiry or business relationship, and applicable legal, accounting and dispute-resolution requirements. There is no single retention period for all records. We aim to limit access and retain information only as needed for those purposes. No method of internet transmission or storage can be guaranteed completely secure.
Your choices and rights
You may contact us to ask about your information, request access, correction or deletion, or ask us to stop inquiry follow-up. Depending on applicable law, you may also have rights to restriction, objection, portability, withdrawal of consent and a complaint to a supervisory authority. These rights may have conditions or exceptions. We may need to verify your identity. Withdrawing consent does not affect prior lawful processing. Email citta@citta.com.tw and identify the inquiry concerned without sending unnecessary sensitive details.
Updates and scope
This notice concerns this website and related inquiries, not independent third-party sites. We may update it when our practices or legal requirements change; the date above identifies this version.